Compliments & Complaints

If you'd like to compliment us we'd love to hear from you!  Please email us here

If you want to make a complaint or have a problem understanding something we’ve done, please let us know, so we can address the problem.

  • Call our friendly call centre on 0800 895560
  • If this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is  approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website